Returns + Exchanges

We cannot refund if you simply change your mind. However, in such a case that you do change your mind upon receiving an item please contact us at within 7 days of receiving the product and post the product back to PO Box 673 Beaconsfield AU 3807 in unused condition and in its original packaging. We can exchange the item or offer a credit. In this case posting the original and future item will be at your expense, so please choose carefully. All items should be handled with care and all come with custom care instruction information that should be adhered to. 

If there is a fault or break under these conditions please contact kooshn within 30 days and post the product back. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you of approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at